Complaints

S&P Global Energy strives to provide information of the highest standards and to conduct its business with integrity.

However, we recognize that occasionally, external stakeholders may have questions about our products & services including:

1. The assessments provided by Platts, part of S&P Global Energy, and ask for published assessment to be reviewed. As a first recourse, please contact the editorial team responsible for publishing the assessment to discuss.

2. To request a review of, or a challenge to, a published price assessment, which may or may not result in a correction, please use the button below to submit a request:

S&P Global Energy maintains a complaints handling policy by which anyone may submit a complaint regarding any issue relating to our price assessments and related methodologies.

• All complaints will be acknowledged in writing by S&P Global Energy within three (3) business days of receipt.
• S&P Global Energy will assign an individual to investigate any complaint and determine an appropriate course of action. The complaint handler will not have been directly involved in the assessment process.
• S&P Global Energy will seek to resolve the complaint as quickly as possible. In most cases, S&P Global Energy will provide a written response to the Complainant within twenty-five (25) business days from the date of receipt of the complaint by S&P Global Energy explaining any course of action being taken or recommended by S&P Global Energy. However, if the scope of the complaint demands further investigation after twenty-five (25) business days, S&P Global Energy will write to the complainant explaining why the matter has not been resolved and indicating when a final response is likely to be made.
• A complaint may be referred to S&P Global's Legal Department where, for example, a complaint alleges fraud, ethical lapses, libel in S&P Global Energy publications, restraint of trade, etc.
• Where a complaint regarding a specific price assessment is determined by S&P Global Energy to be valid, S&P Global Energy reserves the right to exclude any retroactive price adjustments to price assessments.
• Should a complainant be dissatisfied with the way a complaint has been handled by S&P Global Energy, the complaint may be referred to an independent third party.
• The Independent Complaint Reviewer will investigate the complaint and provide a written response to the complainant within a reasonable period from the date of referral.
• S&P Global Energy retains all information pertaining to each complaint for a minimum period of five (5) years.