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02 Jan 2019 | 14:46 UTC — New York
Dear Client,
Please note that Platts is currently experiencing technical difficulties with multiple systems: Platts Excel Add-in, ICE eWindow, APIs, and Steel Business Briefing (SBB) which may result in disruption to your service and impact your ability to retrieve data or price history. Although we do not have an estimated resolution time/we have not identified the root cause yet, please rest assured that we are working diligently to resolve the issue.
We apologize for the inconvenience this has caused and will be back in touch shortly with an update.
If you have questions please reference our status page on platts.com or the contact us at the following client services phone numbers:
North America: +1-800-PLATTS-8 or 1-800-752-8878 Latin America: +55 (11) 3818-4131 Europe, Middle East and Africa: +44 0207-176-6111 Asia-Pacific: +65-6530-6430
Yours sincerely,
Deidre Allen VP, Commercial Operations & Transformation S&P Global Platts