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CCPA Privacy Request Metrics
CCPA requests received between January 1, 2020 and December 31, 2020
Requests | Received | Complied with in whole or in part | Denied** | Average days to substantively respond*** |
|---|---|---|---|---|
Requests to know | 5 | 3 | 2 | 29 |
Requests to delete | 11 | 5 | 6 | 18 |
Requests to opt out of sale | 748,326 | 748,326* | 0 | 1 |
*During this period, all requests were actioned and added to an internal suppression table regardless of the requestor’s residence.
**Denied requests include all non-valid requests. Requests may be denied because the requestor could not be verified or the request was incomplete or unclear and not enough information was provided to fulfil the request.
*** Substantive response means the final message fulfilling the request or notifying the requestor that the case has been closed or denied.
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