Alex Johnston is a Research Analyst in the Data, AI & Analytics channel with 451 Research, a part of S&P Global Market Intelligence. Full Bio

Alex Johnston is a Research Analyst in the Data, AI & Analytics channel with 451 Research, a part of S&P Global Market Intelligence. His research focuses on emerging technologies and how they can be applied to business use-cases. Prior to joining 451 research, Alex worked advising executives and producing research on the procurement and supply chain technology markets. Minimize

Scott is the former CISO of the Comprehensive Nuclear-Test-Ban Treaty Organization (CTBTO) International Data Centre in Vienna, Austria, where he pioneered the implementation of security policy and architecture for an organization serving more than 150 nations. Full Bio

Scott is the former CISO of the Comprehensive Nuclear-Test-Ban Treaty Organization (CTBTO) International Data Centre in Vienna, Austria, where he pioneered the implementation of security policy and architecture for an organization serving more than 150 nations. At IBM, Scott served as a senior strategist with IBM Security. His experience includes systems and security management for leading organizations in both the private and public sectors, from Emerson to the University Corporation for Atmospheric Research in Boulder, Colorado. Minimize

Sheryl Kingstone leads coverage for Customer Experience & Commerce for TMT Research within S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. Full Bio

Sheryl Kingstone leads coverage for Customer Experience & Commerce for TMT Research within S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company's coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.

Sheryl joined 451 Research with the company's acquisition of Yankee Group in 2013. Before joining 451 Research, she consulted with a number of enterprise software companies in the areas of B2B e-commerce, CRM, e-services and internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. Prior to this, she worked at DataMirror and Praxis International, launching new products in the enterprise data replication, transformation and database software market.

As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame. She is also an advisor to a variety of organizations and a judge for many annual awards. She has extensive speaking experience at conferences and seminars, is quoted in many business and industry journals and provides notable consulting experience with Fortune 1000 companies.

Sheryl holds a Bachelor of Science degree from the University of Massachusetts and a Master of Business Administration degree from Simmons College. Minimize

Nick Patience is lead analyst for AI and machine learning for 451 Research, a part of S&P Global Market Intelligence. Full Bio

Nick Patience is lead analyst for AI and machine learning for 451 Research, a part of S&P Global Market Intelligence. He is part of the company's Data, AI & Analytics research channel but also works across the entire research team to uncover and understand use cases for machine learning, an area he has been researching since 2001. Nick also oversees 451's Workforce Productivity & Collaboration research and is a member of 451 Research's Center of Excellence for Quantum Technologies.

Nick is a frequent speaker on the industry use cases for AI and the infrastructure that underpins its development and deployment.

Nick has a long background in research into how applications can take advantage of data – in particular unstructured data – using AI and machine learning. He is a cofounder of 451 Research and rejoined the team in 2015 after almost three years running product marketing at machine learning-driven eDiscovery software company Recommind (now part of OpenText). He has held various senior management roles at 451 Research in both in New York and London since 1999.

Prior to starting 451 Research, Nick was a financial and technology journalist with ComputerWire (now part of Datamonitor) in London and New York. Nick has a master's degree in computing science from the University of London, and a BA in Philosophy and Music from Middlesex University. Minimize