S&P Global Market Intelligence strives to provide products and services of the highest standards and to conduct its business with integrity. We recognize that occasionally, our customers, partners, and users may have concerns about our products, services, or business operations and may wish to raise a complaint. We take all complaints seriously and are committed to resolving your concerns promptly, fairly, and transparently.

What is a Complaint

A “Complaint” is any expression of dissatisfaction raised by a customer, vendor or other external party regarding S&P Global Market Intelligence products and services. 

Categories of Complaints

Formal complaints submitted through this process typically fall under the following areas:

Upon submission of a complaint through the designated form, S&P Global Market Intelligence will follow a standardized process to ensure all complaints are handled objectively: 

• Acknowledgement: We will acknowledge receipt of the complaint in writing within two (2) business days.
• Assignment & Review: An appropriately qualified independent individual will be assigned to review and investigate the complaint and determine the appropriate course of action.
• Investigation & Response: We strive to provide a comprehensive written response outlining our findings within thirty (30) business days. If additional time is required due to complexity or the need for further investigation, we will communicate the revised timeline as available.
• Governance: All complaints are managed in line with applicable contractual obligations, internal policies, and regulatory standards.