Sarah has more than a decade of experience writing and editing data-driven, sector-focused content, covering everything from retransmission consent disputes to municipal broadband deployment. She has moderated various panels at industry events like Mobile World Congress and Streaming Media West, and she continues to produce articles around environmental, social and governance issues.

Ian is a Senior Research Analyst for the Internet of Things practice within S&P Global Market Intelligence. He has 30 years of experience in emerging technology as a developer, architect, and consultant through key technology trends. Full Bio

Ian is a Senior Research Analyst for the Internet of Things practice within S&P Global Market Intelligence. He has 30 years of experience in emerging technology as a developer, architect, and consultant through key technology trends.

He has 20 years of experience at IBM in cross-industry application development. This included automotive, global sporting events, retail, and telecommunications. Ian was early to the web development space in 1998 and social media in 2004 and was influential in virtual-worlds adoption in 2006-2009.

He has spent the past seven years at his own consulting company, where he presented a regular emerging technology feature on a UK Saturday morning children's TV show, built virtual disaster simulators for hospitals, pitched startups to investors, wrote a technology column for a fashion magazine and wrote two sci-fi novels. He was awarded an Honorary Doctorate in Technology from Southampton Solent University in 2018. Minimize

Neil Barbour is a Research Analyst focusing on video games, connected devices and other emerging metaverse trends. He previously covered the U.S. multichannel industry, and before that worked as a copy editor in print and digital media. Neil has a bachelor's degree in journalism from the Pennsylvania State University.

Sheryl Kingstone leads coverage for Customer Experience & Commerce for TMT Research within S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company's coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.

 Full Bio

Sheryl Kingstone leads coverage for Customer Experience & Commerce for TMT Research within S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company's coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.

Sheryl joined 451 Research with the company's acquisition of Yankee Group in 2013. Before joining 451 Research, she consulted with a number of enterprise software companies in the areas of B2B e-commerce, CRM, e-services and internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. Prior to this, she worked at DataMirror and Praxis International, launching new products in the enterprise data replication, transformation and database software market.

As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame. She is also an advisor to a variety of organizations and a judge for many annual awards. She has extensive speaking experience at conferences and seminars, is quoted in many business and industry journals and provides notable consulting experience with Fortune 1000 companies.

Sheryl holds a Bachelor of Science degree from the University of Massachusetts and a Master of Business Administration degree from Simmons College. Minimize