451 Research Podcast — 5 Apr, 2021
Listen: Next in Tech | Episode 9: Next Level Customer Experience and Digitization
By Sheryl Kingstone and Eric Hanselman
Is digital transformation really worth it? In this episode, customer experience head Sheryl Kingstone is back to talk with Eric Hanselman about the results of a recent study that shows digitization is worth the investment. The results indicate that technology leaders have a significant advantage over laggards in their business success. Sheryl also digs into the impacts of transformation and talks about where AI is being used successfully in consumer applications.