Summary
Analysts from 451 Research will share insights gathered during Q3 from 451 Research’s Tech Demand Indicator, a composite survey-driven signal of intent to spend on technology among US businesses and consumers. Highlights will include current attitudes toward generalized technology spending, historic trends, and future projections, as well as attitudes toward spending on specific technologies and factors most directly influencing those attitudes. This session will also examine broader technology industry trends influenced by the current trajectory of technology spending intent.
Speakers
S&P Global Market Intelligence
Sheryl Kingstone
S&P Global Market Intelligence
Research Director, 451 Research
Sheryl Kingstone is head of the software experiences group, which includes the Workforce Productivity & Collaboration, Customer Experience & Commerce, Fintech and Macroeconomic research channels at S&P Global Market Intelligence. As a researcher, Sheryl tracks how businesses are spending on technology for the experience economy and how customer experience is a catalyst for digital transformation.
Specifically, she oversees the company's coverage of a variety of customer experience data-driven software markets spanning advertising technology, marketing, sales, commerce and service. She also is responsible for both consumer spending and IT tech spending research products.
Before joining S&P Global Market intelligence via acquisition, she consulted with several enterprise software companies and worked at companies in the enterprise data replication, transformation and database software market.
As a recognized thought leader with more than 25 years of experience in customer experience technologies, Sheryl was awarded the CRM Influential Leaders Award and was also the first female to be inducted into the CRM Hall of Fame.
Sheryl holds a Bachelor of Science degree from the University of Massachusetts and a Master of Business Administration degree from Simmons College.
S&P Global Market Intelligence
Liam Eagle
S&P Global Market Intelligence
Research Director
Liam Eagle is a research director and head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices of 451 Research
Liam Eagle is a research director and head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices of 451 Research, a technology research group within S&P Global Market Intelligence. As head of VotE, he leads the production of enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Liam’s areas of focus include broad enterprise technology strategy (via the Digital Pulse surveys), the service provider role in technology distribution and enterprise technology transformation (via the Voice of the Service Provider surveys), as well as how cloud and other technology vendors support service providers via partner programs.
In more than 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He holds a bachelor’s degree in journalism from Ryerson University in Toronto.