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Summary
Organizations have a clear desire to engage with AI agents. The majority, 58% of respondents to 451 Research's Voice of the Enterprise: AI & Machine Learning, Use Cases 2025 state their organization is ‘very interested’ in exploring the potential of AI agents and assistants to enhance their operations. Just a fraction, 1% of respondents, suggest their organization is ‘not interested’.
The question then is less whether companies should be investing in AI agents, but how to maximize the value of that investment. This webinar will explore:
- What do organizations need to keep front of mind when it comes to understanding agentic AI?
- Where will AI agents gain early traction, and where is the actual opportunity?
- What hurdles might trip early investors up in this rush to take up the technology?
Moderator
S&P Global Energy
Alexander Johnston
Senior Research Analyst, Data, AI & Analytics
Alex Johnston is a research analyst on the 451 Research Data, AI & Analytics team at S&P Global Market Intelligence. He focuses on emerging technologies and how they can be applied in business contexts. Alex's primary coverage areas are artificial intelligence, distributed ledger technology, event stream processing and data marketplaces.
Before joining S&P Global Market Intelligence, Alex was a principal analyst at Procurement Leaders, leading much of the research on procurement and supply chain. His specialty focus was procurement and supply chain technology markets, advising chief procurement officers on digital roadmaps and building out a suite of diagnostic tools. He has a background in qualitative and quantitative research and has significant data science experience. Alex holds a history degree from the University of Warwick.
Alex’s recent areas of concentration include monitoring the emerging generative AI market, tracking the evolution in blockchain use cases and investigating real-time architectures.
Speakers
S&P Global Market Intelligence
Melissa Otto, CFA
Head of Visible Alpha Research
Melissa is Head of Head of Visible Alpha Research. She spent 20+ years as an equity analyst and portfolio manager. At TIAA/Nuveen, Melissa specialized in covering global technology and consumer stocks and the Pan-Asia region. She also managed one of Fidelity's equity research teams as a director of research. In addition to her equity investing career, Melissa worked directly with software engineering teams at Bloomberg, Microsoft, and MSCI building cloud-based solutions to centralize and aggregate critical investment data for investors. Melissa studied Japanese at Harvard University, received her MA in economics from Brandeis University and MS degree from the University of Pennsylvania, and is a CFA charterholder.
S&P Global Market Intelligence
Carl Lehmann
S&P Global Market Intelligence
Senior Research Analyst, 451 Research
Carl Lehmann is a senior research analyst in the 451 Research Applied Infrastructure & DevOps and Cloud Native research channels within S&P Global Market Intelligence. He leads coverage of process automation and integration in hybrid IT and cloud-native architectures, as well as how hybrid IT affects business strategy and operations.
Carl Lehmann is a senior research analyst in the 451 Research Applied Infrastructure & DevOps and Cloud Native research channels within S&P Global Market Intelligence. He leads coverage of process automation and integration in hybrid IT and cloud-native architectures, as well as how hybrid IT affects business strategy and operations.
His research covers digital automation platforms (including workflow and business process management suites), robotic process automation technology, process discovery and mining technology, and hybrid integration platforms (including integration PaaS and application programming interface management).
Previously, Carl was a principal analyst at BPMethods, where he advised clients on business strategy and process management using the practices in his book “Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency," published by Taylor and Francis Group.
Carl was also a senior VP of strategy and product management for a B2B integration firm (now OpenText) and served 10 years as VP of research for IT advisory firms Gartner and META Group advising Fortune 500 clients. Carl's career began as a project manager for AT&T and a product manager for Digital Equipment Corporation (now Hewlett Packard Enterprise). He is a graduate of Boston University School of Management.
S&P Global Market Intelligence
Sheryl Kingstone
S&P Global Market Intelligence
Research Director, 451 Research
Sheryl Kingstone is head of the software experiences group, which includes the Workforce Productivity & Collaboration, Customer Experience & Commerce, Fintech and Macroeconomic research channels at S&P Global Market Intelligence. As a researcher, Sheryl tracks how businesses are spending on technology for the experience economy and how customer experience is a catalyst for digital transformation.
Specifically, she oversees the company's coverage of a variety of customer experience data-driven software markets spanning advertising technology, marketing, sales, commerce and service. She also is responsible for both consumer spending and IT tech spending research products.
Before joining S&P Global Market intelligence via acquisition, she consulted with several enterprise software companies and worked at companies in the enterprise data replication, transformation and database software market.
As a recognized thought leader with more than 25 years of experience in customer experience technologies, Sheryl was awarded the CRM Influential Leaders Award and was also the first female to be inducted into the CRM Hall of Fame.
Sheryl holds a Bachelor of Science degree from the University of Massachusetts and a Master of Business Administration degree from Simmons College.
Questions?
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