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Samsung probes complaints about Galaxy Note 7 replacements


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Samsung probes complaints about Galaxy Note 7 replacements

isinvestigating several consumer complaints that replacements for Galaxy Note 7smartphones are overheating, The WallStreet Journal reported Sept. 28.

Thisdevelopment follows the SamsungGroup unit's announcement that most Galaxy Note 7 users are opting fora replacement rather than a refund or a different phone brand.

Accordingto the Journal, several consumers inthe U.S. as well as Samsung's home market of South Koreaclaimed their replacement phones became too hot to hold next to their earswhile on a phone call. Samsung reportedly promised to provide anew replacement phone in one of the cases.

Theelectronics giant said there is no safety concern and all smartphones canexperience changes in temperature, according to a statement cited in thereport, adding that individual cases are being addressed.