In its latest effort to battle counterfeit goods, Chinese e-commerce giant Alibaba Group Holding Ltd. upgraded its intellectual property protection platform to facilitate the removal of fake product listings on its online marketplaces.
Alibaba said Aug. 10 that in the month following the enhancements, 96% of complaints from brands and rights holders about counterfeit goods were handled within 24 hours, resulting in 83% of those listings being taken down. Such action was declined on the remaining 17% for reasons such as insufficient evidence to prove intellectual property infringement.
The platform now provides a single entry point for such complaints across all of Alibaba's e-commerce sites.
This comes just days after French luxury house Kering SA dropped its lawsuit against Alibaba linked to the counterfeiting issue and formed a joint taskforce with the Chinese company aimed at protecting intellectual property rights.
Alibaba also recently won a civil case in China against a seller of fake cat food on its e-commerce site Taobao.
The company said that in 2016, it started cracking down on online merchants who attempted to mislead consumers by misappropriating branded keywords for use in their product listings, adding that valid complaints about the misuse of trademarked keywords dropped 84% year over year as of the end of July.