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Samsung stops Galaxy Note 7 sales, replacements

South Korean tech giant Samsung Electronics said it will ask its carrier and retail partners worldwide to suspend all sales and exchanges of the Galaxy Note 7 as it investigates new reports of devices catching fire following a global recall.

Some carriers in the U.S. had reportedly already decided to do so on their own.

The Samsung Group unit said Oct. 11 that it is coordinating with regulatory bodies to look into recently reported cases of overheating batteries on Galaxy Note 7 devices. These include a replacement phone that started emitting smoke on a Southwest Airlines flight in the U.S., leading to the evacuation of the plane while it was still at the gate.

Samsung also advised all Galaxy Note 7 owners to stop using their devices altogether and switch them off.