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Complaints on overseas online purchases surge in South Korea in H1

The volume of complaints filed by South Korean consumers over online purchases made via foreign e-commerce websites rose 46.4% during the first half, Yonhap News Agency said Aug. 9, citing Korea Consumer Agency data.

According to the data, complaints filed with the Cross Border Transaction Consumer Portal between January and June increased to 5,721 from 3,909 during the same period in 2016, with issues regarding delays or refusal of refunds and exchanges accounting for 33.8% of the total cases.

Complaints over buying flight tickets surged 126.6% year over year while complaints about accommodation purchases increased 124.9% from a year earlier, the data showed.

The news agency said more South Korean consumers bought goods directly from overseas sellers due to lower prices and wider variety. Direct purchases of foreign goods or services through foreign websites increased 29.2% year over year to 532 billion South Korean won in the second quarter.

As of Aug. 9, US$1 was equivalent to 1,138.59 South Korean won.