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Mexico's Condusef to meet with 3 banks after significant spikes in e-commerce complaints

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Mexico's Condusef to meet with 3 banks after significant spikes in e-commerce complaints

Mexico's financialconsumer protection agency Condusef plans to meet with the managers of , and BanCoppel SA Institución de BancaMúltiple after the three recorded the highest percentage of increasesin e-commerce complaints over the past year, El Financiero reported.

While , and BBVA BancomerSA accounted for 70% of the complaints in the e-commerce channel andrepresented 76% of purchases authorized in 2015, Monex tallied an increase of 4,367%in its number of claims, followed by Bansi with a 1,000% rise and BanCoppel witha 596% spike.

The amount ofclaims reached 969 million Mexican pesos in 2015, rising 44% from 2014.

As of July 19, US$1 was equivalent to 18.58 Mexicanpesos.