podcasts Market Intelligence /marketintelligence/en/news-insights/podcasts/451-research-episode-3 content esgSubNav
In This List
451 Research Podcast

Next in Tech | Episode 3: Transformation of Customer Experience in 2020

Podcast

Next in Tech | Episode 48: The everything that is Industrial IoT

Blog

TCFD Reporting in Singapore

Blog

Plant upgrades and extensions drive 2025 cable capex forecast

Podcast

Next in Tech | Episode 47: Transformation is transforming technology services

Listen: Next in Tech | Episode 3: Transformation of Customer Experience in 2020

Host Eric Hanselman is joined by Sheryl Kingstone, who leads 451 Research's customer experience and commerce research, to discuss the changes to customer experience as a result of impacts from COVID-19 including the dramatic shift to mobile and how businesses are rethinking their customer experience journey. Recorded in December of 2020.

Learn more about Market Intelligence
Request Demo

No content (including ratings, credit-related analyses and data, valuations, model, software or other application or output therefrom) or any part thereof (Content) may be modified, reverse engineered, reproduced or distributed in any form by any means, or stored in a database or retrieval system, without the prior written permission of Standard & Poor's Financial Services LLC or its affiliates (collectively, S&P).