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Trends in Customer Experience & Commerce in the age of COVID-19

July 29, 2020
1 hour

As we navigate uncharted waters, digital experiences have been front and center in coping with Coronavirus. Although these situations are very difficult to predict, today´s technology can ensure that businesses rise to meet customer expectations, especially as they are redefined from a transactional relationship between people into a more nuanced relationship between humans, and the automated systems and devices they use to engage the world.

Join our experts in this complimentary webinar to review 2020 predictions with an updated take on changes that have occurred as a result of the pandemic. Significant disruption across industries, fueled by societal and economic changes that will create a new normal for this year, and beyond.

The following session will address:

  • The state of macro-economic forces driving the new normal
  • How digitally driven organizations will pivot faster
  • Being data-driven in the experience econo
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S&P Global Contributor
Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation. Full Bio
S&P Global Contributor
Katie Arcieri is the e-commerce reporter for S&P Global Market Intelligence, where she covers must-read topics ranging from the pandemic’s long-lasting effects on online shopping to scrutiny and policy affecting Amazon. Full Bio
S&P Global Contributor
S&P Global Contributor

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