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Webinar Replays

Trends in Customer Experience & Commerce in the age of COVID-19

Date:
July 29, 2020
Duration:
1 hour
Location:
On-Demand

As we navigate uncharted waters, digital experiences have been front and center in coping with Coronavirus. Although these situations are very difficult to predict, today´s technology can ensure that businesses rise to meet customer expectations, especially as they are redefined from a transactional relationship between people into a more nuanced relationship between humans, and the automated systems and devices they use to engage the world.

Join our experts in this complimentary webinar to review 2020 predictions with an updated take on changes that have occurred as a result of the pandemic. Significant disruption across industries, fueled by societal and economic changes that will create a new normal for this year, and beyond.

The following session will address:

  • The state of macro-economic forces driving the new normal
  • How digitally driven organizations will pivot faster
  • Being data-driven in the experience econo
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Speakers

S&P Global Contributor
Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation. Full Bio
S&P Global Contributor
S&P Global Contributor
S&P Global Contributor

Alex, please download the S&P Networking App

The Platts Events mobile app puts conference navigation and networking at your fingertips. Available one week before the event, the mobile app gives delegates :

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  • Live agenda updates and networking activities
  • Immediate access to speaker presentations
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* Platts attempts to secure as many speaker presentations as possible, however some speakers choose not to share their materials. Therefore some presentations may not become available. Additionally speaker presentations for this event are only available for download from the networking mobile app and web link

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