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We go to great lengths to provide clients with the highest quality data they can use to make decisions with conviction. We run over 145,000 automated data quality checks and review content multiple times before publishing. But if something seems off in our data, please let us know so we can look into it right away.
Here's how our process works, and how you could earn a $50 reward when we verify your quality issue.
First, we collect billions of data points a year from hundreds of thousands of sources around the globe.
We run over 145,000 automated quality checks in addition to our Content teams conducting multiple manual checks of the information.
Once the data has been thoroughly reviewed, we publish the quality-checked data to our platforms and via feeds so you can make better business decisions.
We understand time is of the essence for certain data. That’s why we established turnaround times for various content domains that our clients can count on. Details on our typical turnaround times are available to clients within the platform.
As soon as you notice something is not right with our data, tell us so we can make it right. It’s one quick step to email our Support team. They are standing by 24/7/365.
Curious about which datasets and types of issues are covered by our Quality Program? Full coverage details including exclusions are available to clients in the Market Intelligence and S&P Capital IQ platforms.
Our analysts get to work to review your submission and validate the discrepancy. If the issue is verified, we conduct a root-cause analysis to get to the bottom of the issue.
As a thank you, we issue a $50 reward for each verified mistake or omission you bring to our attention. This comes in the form of a USD $50 electronic VISA reward card. If clients prefer a charitable option or are not permitted to accept the reward, we make an equivalent USD $50 donation to the S&P Global Foundation, and send you a thank you letter for your generosity.
We make the necessary updates to the data, and our database reflects the updated content, thanks to your participation in the Quality Program.
A data quality issue is public company data or S&P Global Market Intelligence’s proprietary data that is incomplete, has not been updated within our standard timelines, contains textual errors or typos resulting in incorrect content, or numbers in financial fields or ratios.
Full coverage details including exclusions are available to clients in the Market Intelligence and S&P Capital IQ platforms.
