Customer expectations are changing, are you ready?

As disruptive megatrends - online retail, electrification, and shared mobility - become reality, S&P Global Mobility helps automakers and retailers understand how those will impact networks and dealerships in the future.

• Micro-Level EV Forecast: Understand local EV adoption trends and impact on future sales, service capacity, and charging requirements.
  - Is my dealership prepared for EV demand in my territory?
• Dealer Group Loyalty: Applying our robust loyalty methodology to your dealership group, we can track your customer loyalty, conquests, and defections across brands and between your dealerships.
  - Do your dealer group strategies and practices attract and retain customers better than other
  - From which dealers/groups do your customers come from and where do they go when they defect?
• Digital Retail: How customers purchased a vehicle and what customers expect for their next vehicle purchase.
  - How much of an online presence do your customers expect with their next purchase?
• Network Transformation: Optimizing dealerships and formats for a changing environment.
  - How do you redefine bricks and mortar in an omni-channel world to drive profitability and customer satisfaction?
• Local Market Inventory: S&P Global Mobility's Inventory Solution allows us to track and analyze inventory availability and pricing from a national, regional, or market level, all the way down to individual retailers.
  - How do your pricing strategies align with facing competitive brand dealers?
  - Do you have the right mix of segment and trim levels to be competitive in your market?