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Dominion proposes refunds, with interest, for thousands of overcharged customers

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Dominion proposes refunds, with interest, for thousands of overcharged customers

Dominion Energy Virginia admitted that thousands of commercial customers were likely overcharged at some point between 2013 and 2016 and wants to make things right.

The Dominion Energy Inc. subsidiary, known legally as Virginia Electric and Power Co., filed an application with state regulators asking for approval of its plan to issue refunds, with interest, to up to 24,000 small to mid-sized commercial customers that may have been incorrectly billed from July 2013 to June 2016. Dominion, in its filing with the Virginia State Corporation Commission, noted that a third-party consultant identified the customer accounts with demand meter readers that "may not have been reset for one or more consecutive months" for the 36-month period.

In response, Dominion said it developed a protocol to "rebill and refund" impacted customers following a review of their demand charges from 2013 to 2016. Dominion said it will provide a 5% goodwill credit and interest on top of its base refund. The company will, likewise, credit customers for overbilling prior to the review period if they can provide proof of incorrect charges.

"Dominion Energy Virginia asserts that if the company's proposed rebilling and refund plan is approved by the Commission, then Dominion Energy Virginia would plan to issue credits or refund checks to affected customers within 45 days of such approval," Dominion wrote.

Dominion maintains that "no residential customers or large commercial and industrial customers" are impacted by this billing error.

The SCC has ordered Dominion to notify potentially affected customers of its application. The commission also will establish a procedural schedule in order for public staff, the Office of the Attorney General's Division of Consumer Counsel and other interested parties to comment on the matter. (SCC docket PUR-2017-00046)