trending Market Intelligence /marketintelligence/en/news-insights/trending/TFziZPXyLm4r3AEJzAtceQ2 content
Log in to other products

Login to Market Intelligence Platform

 /


Looking for more?

Contact Us

Request a Demo

You're one step closer to unlocking our suite of comprehensive and robust tools.

Fill out the form so we can connect you to the right person.

If your company has a current subscription with S&P Global Market Intelligence, you can register as a new user for access to the platform(s) covered by your license at Market Intelligence platform or S&P Capital IQ.

  • First Name*
  • Last Name*
  • Business Email *
  • Phone *
  • Company Name *
  • City *
  • We generated a verification code for you

  • Enter verification Code here*

* Required

In This List

CenturyLink, FCC reach settlement over unauthorized charges on phone bills

Assessing The Impact Of COVID-19 On Businesses: Changes Happening With More On The Way

Gauging Supply Chain Risk In Volatile Times

Entertainment Promos Take Center Stage Amid Coronavirus Lockdowns

Internet Traffic Spikes By One Third In March


CenturyLink, FCC reach settlement over unauthorized charges on phone bills

CenturyLink Inc. agreed to a $550,000 settlement with the U.S. Federal Communications Commission related to unauthorized third-party charges and fees on consumers' bills.

During its investigation, the FCC Enforcement Bureau reviewed complaints from CenturyLink customers who said they found unauthorized third-party charges on their bills and had difficulty getting timely refunds in some cases. The FCC said the practice, known as cramming, is unjust and unreasonable under the Communications Act.

In the settlement, CenturyLink agreed to end billing for third parties, with a few exceptions, and to implement a new process for providing refunds or credits to customers with valid complaints about unauthorized charges.

The company will also allow customers to block future third-party charges and will make available, upon customers' request, all recent billing information related to third-party charges.

The FCC said Aug. 13 that CenturyLink also committed to conducting staff training to avoid any further placement of unauthorized third-party charges on customers' bills and to filing regular compliance reports with the regulator.