Mary Mack, head of community banking at Wells Fargo & Co., announced several new leaders of the community bank in response to "priorities of rebuilding trust with team members and customers," according to a memo viewed by S&P Global Market Intelligence.
Effective immediately, Mack's direct reports will be Bob Chlebowski, who has been named branch distribution executive; Laurey Cosentino, who will lead the customer and branch experience team; Celeste Finley, who will lead the regional services group; and Jonathan Velline, who has been named head of business strategy and administration.
Chlebowski and his team, which will include Diane Miller and the distribution strategies and branch formats group, will be responsible for strategic oversight, analysis, and execution of the retail banking branch distribution function.
Joining Finley's new group is Terri McMillan, alongside the banker connection and the resolution team. Finley's regional services group will comprise regional services and all the existing teams within her current organization.
Reporting to Velline is Laura Crabb, who brings with her the project and branch risk control groups. Velline will keep all of his current responsibilities for branch and ATM banking, except the staffing models group, which is set to move to the customer and branch experience team.
In addition, Regional Banking Executive Lisa Stevens reorganized the Western Region into five regions instead of the previous eight. The Western Region will be composed of Desert Mountain, led by Don Pearson; Greater California, led by David Galasso; Midwest East, headed by Dave Kvamme; Midwest West, led by John Sotoodeh; and Northwest, headed by Jim Foley, each of the five individuals holding the lead region president title.
Ben Alvarado, who was Southern California head, and Frank Newman, who led the Rocky Mountain area, "will be looking for new opportunities," according to the memo.
David DiCristofaro, who was head for greater Los Angeles, will report to Cosentino and will assume a senior leadership role around Community Banking Change for the Better initiative.
It was also noted in Mack's memo that Regional Banking Executive Michelle Lee has named David Miree lead region president for Texas. Miree most recently served as an executive vice president with Webster Bank NA, a unit of Webster Financial Corp. As previously announced, Michelle Lee is the Eastern regional banking executive and Lisa Stevens is the Western regional banking executive; Jason MacDuff will lead the newly created community banking customer remediation office.
Mack succeeded Carrie Tolstedt as head of community banking at Wells Fargo in 2016. On April 10, the company's board released the findings of an independent investigation into the company's retail banking sales practices. The board found that, among other things, Tolstedt and other community bank leaders "were unwilling to change the sales model or recognize it as the root cause of the problem."