Walmart Inc. is set to roll out an improved product returns program this fall that will make the process easier for both sellers and buyers, CNBC reported Aug. 9, citing a memo sent by the retail giant to marketplace sellers.
The enhanced scheme will allow customers to view the return policy for each marketplace item on individual item pages and print shipping labels directly from their online accounts, as long as the returns are within the specified return window.
Meanwhile, sellers will be able to manage returns easier and faster on Walmart's platform. They will also be able to configure the return policy for every item they sell, including settings for restocking fees, shipping carriers, return windows and shipping fees.
Marketplace sellers will also have the option to use the big-box retailer's returns shipping service, which offers special discounted rates.
According to the report, Walmart also has plans to use its physical stores across the country to facilitate easier returns.