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UK bank TSB may have violated new data protection rules in botched mails

TSB Banking Group PLC may have violated new General Data Protection Regulations, or GDPR, when it accidentally distributed customers' personal data in botched mails that were sent out as an apology for the bank's slow responses to complaints, City A.M. reported.

The U.K. bank could face repercussions from the information commissioner over the potential rule violations, said John Mann, a member of the parliamentary committee that is probing recent technological problems at the bank.

U.K. regulators are investigating those problems, which occurred in April during TSB's scheduled shutdown of online and mobile banking applications to complete its separation from Lloyds Banking Group Plc's technology systems.

Although TSB claimed to have resolved the issues just days after they first arose, some customers continued to report glitches up to three weeks later, according to the report.

"We are aware that there has been issue with a recent acknowledgement mailing," City A.M. quoted a TSB spokesperson as saying. "We are working with our third party supplier to understand the root cause of the error and we'd like to apologize to anyone that may be impacted."

Speaking to a financial radio program on June 1, Mann said banks "have to be of the highest standards when it comes to data protection." He added that "the information commissioner is not going to be impressed, and is going to want to know what's been going on."

TSB Banking Group is the parent of TSB Bank PLC.