The Korea Fair Trade Commission said it ordered the streaming platform to amend some terms in its customer contracts.
Beginning Jan. 20, Netflix will have to obtain user approval before making changes to its subscription plans and fees. The existing contract states that Netflix may change its plans and prices "from time to time" and apply the changes to subsequent billings without an approval process.
The new terms are also more specific on the conditions for canceling subscriptions. Additionally, Netflix will be responsible for compensating damages when the company acknowledges its errors or faults.