The Australian Securities and Investments Commission is looking to scrutinize the country's travel insurance industry to find out how travel insurers handle claims and determine whether contracts are fair to customers, The Sydney Morning Herald reported.
A review could also include a look at the industry's use of exclusions related to customer health.
Michael Saadat, executive director for financial services at the Australian Financial Complaints Authority, reportedly said travel insurance is among the financial products that receive the most consumer complaints. He added that making travel insurance claims is difficult because of how the policies are worded.
The regulator is in the "early stages" of examining the travel insurance industry, according to the report.