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Tech in Banking: Digital adoption driving structural changes at traditional banks

Wednesday, April 14, 2021
45 Minutes

The pandemic has changed the way customers interact with and access financial services, pushing consumers away from physical locations and into digital channels. The shift has validated some Fintech startups and disruptive technologies and forced many longstanding incumbents to change the services they offer, invest in innovation and cull many of their physical locations. Many of these changes seem like they are here to stay and could only accelerate as financial institutions see embracing the technological shift as a key way to drive earnings growth amid a challenging operating environment.

Join us as we discuss heightened digital adoption among consumers and its impacts on the competitive landscape and future strategy in this unique environment.


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S&P Global Contributor
Jordan leads 451’s global coverage of the payments ecosystem, with an emphasis on the major trends impacting payment networks, issuing and acquiring banks, payment processors, consumers and merchants. Full Bio
S&P Global Contributor
Nimayi Dixit is a fintech research analyst at S&P Global Market Intelligence. Full Bio
S&P Global Contributor
Nathan Stovall, with 17 years' experience covering the banking sector, is a principal analyst for the FIG Research offering of S&P Global Market Intelligence. Full Bio
S&P Global Contributor
Hugh "HD" Jacobs, IV, is a Senior Commercial Banking Product Specialist at S&P Global Market Intelligence  Full Bio

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