The pandemic has changed the way customers interact with and access financial services, pushing consumers away from physical locations and into digital channels. The shift has validated some Fintech startups and disruptive technologies and forced many longstanding incumbents to change the services they offer, invest in innovation and cull many of their physical locations. Many of these changes seem like they are here to stay and could only accelerate as financial institutions see embracing the technological shift as a key way to drive earnings growth amid a challenging operating environment.
Join us as we discuss heightened digital adoption among consumers and its impacts on the competitive landscape and future strategy in this unique environment.
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