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Business jets manufacturer
of world class innovative and eco-efficient aircraft, serving a
client base of Fortune 500 executives
Users
Engineers, service
technicians, and production associates diagnosing aircraft delays
and other incidents
Background
When an aircraft has an
issue, it remains grounded until the problem is fixed. This, in the
aviation industry, is referred to as Aircraft On Ground (AOG). AOG
can happen due to paperwork filing, or technical and mechanical
problems with the aircraft. When the aircraft is grounded due to
technical issues, it cannot be approved for flight until the issue
is addressed. Finding the root cause of a technical issue can be
time consuming and costly without the proper systems in place.
This aircraft manufacturer
designs innovative and sustainable business jets for VIPs and chief
executives at many of the world's largest companies. Like any
aviation company, they must adhere to the proper standards and
codes when designing and building complex equipment like business
jets. When diagnosing and solving an AOG issue, the standards and
codes serve as a guide for engineers. That's why it is crucial for
them to find, understand, and implement this information as quickly
as possible to resolve the problem and approve the aircraft for
flight; time, money, customer satisfaction, and company reputation
are all at stake every time a plane is grounded.
Pain
Points
This company provides
support to its clients for AOG issues, so it needs to quickly
diagnose the root cause of each technical issue to repair the
aircraft and get it back in service.
The average cost of an AOG
issue for the company can reach up to $50,000 per day. On top of
this cost, their clients are most often chief executives flying for
business and will frequently expect a payout from the manufacturer
when their flight is delayed. The monetary cost is easy to
calculate when compared to the cost in customer satisfaction and
company reputation among the world's largest corporations.
To diagnose an AOG issue,
the technical staff needs to access the correct standards, manuals,
codes, and specs to fix the problem and get the aircraft in the
air.
If they do not have access
to the proper standard, they may search on the open web for the
document, posing a compliance risk to the company.
If they do not access the
correct and most current information to resolve a mechanical
problem, then the aircraft may have this problem mid-flight, posing
a risk of loss of life above all other associated costs
(litigation, reputation, money, time, property loss, loss of
existing and new business, and more).
Without a system in place
to quickly access the information they need, they end up manually
searching for and reading through multiple documents for the
correct answer. The answer can take days to find, and the factor of
human error multiplies - costing the company tens of thousands of
dollars per AOG issue, or more.
Solution
The company uses
Engineering Workbench platform to manage, locate, and implement
standards across all phases of the engineering process, from
innovation to product support use cases and AOG incidents.
Engineering Workbench is an intuitive solution designed as a single
source of truth for engineering teams to access and integrate
standards and technical content into their workflows. Powered by AI
technologies like machine learning and natural language processing,
Engineering Workbench helps engineers find answers faster - saving
them time, accelerating innovation, and mitigating risk.
Key
Benefits
Aircraft On Ground costs
the company tens of thousands of dollars per day. AOG issues can
take days or weeks to solve without the proper technology. Since
implementing Engineering Workbench, the company can find the
information they need to solve an AOG issue within minutes, saving
them time and thousands of dollars each time an aircraft is
grounded. Customers are satisfied with the company and can trust
the company to get them where they need to go, on time.
Engineering Workbench is a
trusted platform that helps the engineers to solve problems
efficiently and accurately, so they can focus on innovation -
designing world-class, eco-friendly products that satisfy customers
and win more business.
